Returns & Exchanges
At Pearl River Mart, we want you to be completely satisfied with your unique finds. If you are not happy with your purchase, you can return or exchange eligible items within 30 days of the delivery date.
Verify Eligibility
Ensure your items are in their original, unused condition with all packaging and tags attached; please note that food, beauty products, and final sale items are non-returnable.
Initiate Your Request
Contact our customer service team via email with your order number and the list of items you wish to return to receive a Return Authorization number.
Pack and Ship
Securely package your items and include your original packing slip, then ship the package back to our warehouse using a trackable shipping method of your choice.
Receive Refund
Once our team inspects the returned merchandise, a refund will be issued to your original payment method within 7 to 10 business days, excluding original shipping costs.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing